Welcome to Utmost PanEurope Online
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TERMS AND CONDITIONS
WEBSITE TERMS OF USE
("TERMS OF USE")
GENERAL:
ACCESS TO UTMOST WEB PAGES AND THE APPLICABLE UTMOST ENTITY FOR THESE TERMS OF USE
As you navigate and access pages on the Site, you will be able to access content about Utmost and, where relevant, the products made available by the respective licensed product providers, for which:
These Terms of Use will apply between you and the respective product provider whose product pages you choose to review or with whom you already hold a product and you log-in to see relevant details relating to your product. Some of these Terms of Use are, where indicated, specifically for Utmost International Isle of Man Limited and Utmost PanEurope as applicable. The remaining Terms of Use are generic and apply to either company whose website pages or login area you access.
DEFINITIONS:
(i) "Utmost" (including "we" or "us") where the context permits means either or both Utmost International Isle of Man Limited or Utmost PanEurope depending on which entity is responsible for the part of the Site which you choose to view.
COMPLAINTS
APPLICABLE LAW
The use of this Site in respect to any part of it provided by Utmost International Isle of Man Limited is governed by the law of the Isle of Man and the Isle of Man courts shall have exclusive jurisdiction in respect of any dispute.
The use of this Site in respect to any part of it provided by Utmost PanEurope is governed by the law of the Republic of Ireland and the Irish courts shall have exclusive jurisdiction in respect of any dispute.
Any waiver of such jurisdiction shall be at the discretion of the respective company as applicable. Such discretion to be exercised reasonably.
AVAILABILITY:
INFORMATION
SECURITY AND AUTHORITY
LIABILITY
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
AMENDMENT OF USE
PRIVACY STATEMENT AND COOKIES
YOUR ACCEPTANCE OF THESE TERMS
The EU General Data Protection Regulation (GDPR), introduced on 25 May 2018, sets out how your personal data (information that is personally identifiable such as your name, address or email address) can be used in a lawful manner. GDPR also gives you new rights in relation to your personal data.
Utmost Wealth Solutions is committed to ensuring the security and confidentiality of the information you give us, about yourself and other people, which we use to provide our products and services, including online services. Details about how we use your information, your rights over this information and how you can exercise your rights can be found in the Privacy Notice(s) or Privacy Statement(s) for the group of Utmost companies, which you can access via the following link: https://utmostinternational.com/privacy-statements/
This privacy statement explains how we collect, use and share our customer’s personal information. If you have any questions, please contact us using the details provided at the end of this document.
Utmost Ireland designated activity company (“Utmost Ireland”) trading as Utmost Wealth Solutions is authorised by the Central Bank of Ireland and regulated by the Financial Conduct Authority in the UK for Conduct of Business Rules. Utmost Ireland is a leading provider of international savings, protection and investment solutions. Utmost Ireland is part of the Life Company Consolidation Group (“LCCG”) which is specialist company operating in the European life assurance sector.
As our customer you provided us with certain information and entered into a contract with us to issue you with a policy and provide you with ongoing services. Some examples of how we use your information are:
(1) To administer your contract/policy with us
Reviewing transactions and correspondence to enable us to deal with your queries
Managing and administering your policy in accordance with your terms and conditions
Contacting you to deal with your transaction requests including applications for new policies, additional premiums, full and partial surrenders where applicable
Managing our relationship with you (for example, updating you on changes to our business or updating your record with us if you change your address)
Responding to any complaints you make
(2) To meet legal and regulatory obligations
As a regulated life assurance company we are required to comply with a range of different legal obligations such as tax reporting, data protection and financial crime prevention. Sometimes we have to share your information with regulatory authorities, for example:
Sharing information with Financial Services Ombudsmen in relation to complaints you make
Reporting information to tax authorities including, for example, reporting under the Foreign Account Tax Compliance Act (“FATCA”) and Common Reporting Standard (“CRS”) requirements
Meeting obligations we have in relation to the prevention and detection of crime such as money laundering, the reporting of suspicious transactions and requirements to check our records against financial sanctions lists and report matches.
(3) To improve our business
From time to time we may request feedback from our customers in order to improve the service we offer, for example by conducting customer satisfaction surveys.
We will only communicate with you to share important information about your policy or changes to our business. We will not conduct any marketing activity with you without your explicit consent to do so.
We will only collect, use and share your information where we have a valid reason to do so under data protection legislation. We have four main reasons for collecting and using your information which are set out below. Often we will need your information for more than one reason, for example, in order to perform a contract and to meet a legal obligation.
(1) Group companies
We use more than one company in our group to deliver our products and services to you. We may share your data with other LCCG companies as part of our commitment to offer you financial products and services that may be of interest to you. We may also share your data with other LCCG companies in order to meet with our legal obligations.
(2) Service Providers
We use third party companies to provide services so we can administer your policy and deliver a service to you; for example, customer service providers or IT system companies that hold or analyse your information and carry out searches that help us trace you if we have lost touch.
(3) Reinsurers
A reinsurer is another insurance company who takes on the risk of when and how much we have to pay customers on their policy. Like other insurance companies we use reinsurers to help us manage our risk.
(4) Anyone you ask us to share your information with
If you ask us to share your information with a third party we will. For example, with a financial adviser, solicitor etc. If a third party asks for your information, we will check with you to confirm that we have your authority to release it.
(5) Other parties
As outlined above, under “What your information is used for” we have a legal obligation to provide information from time to time to regulatory bodies such as tax authorities, law enforcement agencies and Ombudsmen.
(6) Professional advisers
We use professional advisers to provide services to us, for example legal advice, accountancy services and consultancy services.
(7) Courts and those involved in any legal process
If a court requires us to disclose your information or if it needs to be disclosed as part of a legal process.
(8) Anyone in the future who may buy or merge with our business
If we merge with another company or are sold to another organisation then we will need to share your information with them.
We are based and operate primarily in Ireland. However, information that we collect from you in Ireland may be viewed from, transferred to, or stored, outside the European Economic Area (EEA).
We ensure that we put in place appropriate safeguards when we allow your information to be processed outside the EEA.
We do not keep your information for longer than is necessary. Different information will need to be held for different periods of time; this may be due to a variety of reasons including legal obligations and to enable us to provide you with a good level of customer service.
We try not to ask you for personal information that we don’t need. If we ask you for personal information that seems unnecessary to you, please contact our Customer Services team for an explanation.
If you do not provide certain information we may not be able to provide our service to you; for example, if you don’t provide the information requested on a surrender form we may not be able to process your surrender.
We have set out a summary of your key rights below, but have not included all the circumstances or conditions which apply to them. If you have any questions on your rights, you can contact our Customer Services team for help.
Right to stop us using your information – if you don’t want us to use your information for our business interests you can ask us to stop and we will do so unless there is an important reason why we need to continue using it.
Right to stop us marketing to you – you can ask us not to send you marketing messages.
Right to access your information – you have the right to ask for a copy of the information that we hold about you and this will usually be provided free of charge. For your security, we will take reasonable steps to confirm your identity before providing you with any personal information we may hold about you.
Right to transfer your information – you can request that we transfer certain information we hold about you to you or to a third party in electronic form.
Right to ask us to delete your information – in certain circumstances you can ask us to stop using or holding your information. If we can delete your information we will, but sometimes we have to maintain records for legal reasons. If we cannot comply with your request, then we will contact you and explain why. If you ask us to stop using your information we will still keep it where we are legally obliged to, but we will not use it for other purposes.
Right to give or withdraw your Consent – if you have given consent for us to use your information then you have the right to withdraw your consent at any time. However, if you do withdraw your consent we may not be able to continue to provide the product or service you have contracted us to provide; for example, if you withdraw consent to use health information you provided in a claim form we may not be able to process your claim.
If we have shared the personal information in question with another company (including another company within the LCCG group), we will also let them know that you have asked us to stop using or keeping your information unless it is very difficult or not possible for us to do so.
It is important that the information we hold about you is accurate and up to date. Please let us know if your information changes, or if the information we hold about you is incorrect. You can ask our Customer Services team to update or correct your information.
If we have disclosed the personal information in question to another company (including another company within the group), we will also let them know about the changes unless it is very difficult or not possible for us to do so.
We may change this privacy statement from time to time to keep it up to date, or to comply with legal requirements. In that case a revised version of this privacy statement will be uploaded to our website.
If you have any questions or concerns about our use of your information or would like a copy of the information we hold about you, please contact our Customer Services team on the details below, marking your query for the attention of our Data Protection Office:
Name: Utmost Ireland dac
Address:
Ashford House
Tara Street
Dublin 2
D02 VX67
Ireland
Email: info@utmostwealthsolutions.ie
Phone: 0845 6029281
If you are unhappy with any aspect of the service we provide, please let us know using the Customer Services team details above.
You also have the right to complain to the Data Protection Commissioner, contact details as follows:
Telephone:
+353 57 8684800
+353 (0)761 104 800
Lo Call Number: 1890 252 231
Fax: +353 57 868 4757
E-mail: info@dataprotection.ie
Postal Address:
Data Protection Commissioner
Canal House
Station Road
Portarlington
R32 AP23 Co. Laois
This Privacy Notice explains how Utmost Limited and Utmost Trustee Solutions Limited as part of the Utmost Isle of Man Group (together ‘Utmost’ and the ‘Utmost Isle of Man Group’ or ‘our’, ‘us’ and ‘we’ as the context shall permit) hold, control and process your personal data. If you have any questions you can contact us using the details provided at the end of this notice.
Here is our cookie policy for this website. It describes the types of cookies we use on it, what these cookies do and how you can control the cookies we place on your browser. This website is hosted by Utmost Services Limited ("Utmost Services") on behalf of Utmost International Isle of Man Limited and Utmost PanEurope dac (both companies are referred to herein as "Utmost"). The companies are ultimately responsible for content which relates solely to their company and products. Please see the Terms of Use for more information including company and regulatory information. The cookies are held by Utmost Services on behalf of Utmost.
Cookies are small text files stored by your browser. They are created when your browser loads our website. Every time you visit our website, the browser you are using e.g. Chrome, Internet Explorer, Firefox, retrieves and sends the file to our server. They help us track information on our systems and identify categories of visitors by using information such as your IP address, domain, browser type and pages visited.
We use necessary cookies to make our site work and for your security. We'd like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.
| Cookie | Function | Expiry | Necessary/ Optional |
|---|---|---|---|
| .Net cookie for the asp.net session | Assigns an ID to every user to keep track of which user is which. | Session | Necessary |
| .Net anti-forgery cookie (Secure site only) |
Ensures that when a user is logged in to the secure site, their session cannot be "hi-jacked" by ensuring that only the user who logged in originally can talk to the web server. | Session | Necessary |
| Authentication cookie (Secure site only) |
When a user logs in this cookie works with .Net cookies to verify a user via a token. | Session | Necessary |
| Google Analytics cookies | Used to collect information about how visitors use the website to help us improve it. The cookies collect information in a way that does not allow visitors to be identified, including the number of visitors, where they came from and the pages visited. | Long-lived – 2 years | Optional |
The following cookies allow us to provide webchat services.
| Cookie | Function | Expiry | Necessary/ Optional |
|---|---|---|---|
| Intercom-id-[app_id] | Unique anonymous visitor identifier cookie. | 9 months | Necessary |
| Intercom-session-[app_id] | Keeps track of sessions via an identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it to one week from that moment. The user can access their conversations and have data communicated on logged out pages for 1 week, as long as the session isn't intentionally terminated with 'Intercom ('shutdown')'; which usually happens on logout. | 1 week | Necessary |
You can allow, block or delete the cookies installed on your machine, as well as revoking consent given previously, through the configuration of the options of your internet browser.
If you block cookies, it is possible that certain services which require their use will not be available to you.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics visit http://tools.google.com/dlpage/gaoptout.
Utmost Services Limited has a UK office at: Saddlers House, 5th Floor, 44 Gutters Lane, London, EC2V 6BR. Registered branch number BR018821.
The following company is registered in Ireland. Utmost PanEurope dac (No 311420) is authorised by the Central Bank of Ireland. Registered office: Navan Business Park, Athlumney, Navan, Co. Meath C15 CCW8, Ireland.
Contact Details
Telephone: 0845 602 9281
Email: info@utmostwealthsolutions.ie
Web: www.utmostinternational.com
Telephone calls may be recorded.
The Utmost Group is committed to working towards the eradication of slavery and human trafficking. We are a global provider of insurance and savings solutions in the UK and Internationally. The Group is owned by its two Founders and funds managed by Oaktree Capital Group LLC. Further details of our ownership structure are available in the Governance section of our Annual Report, available online at www.utmostgroup.com.
As a business that places corporate and social responsibility at the heart of its values, the Utmost Group recognises that respecting human rights is the right thing to do and ensures that appropriate actions are taken to manage risks relating to modern slavery.
This statement sets out the steps taken by the Utmost Group or actions underway during the financial year ended 31 December 2023 and to date, to assist in the detection and prevention of modern slavery across its business operations and supply chains.
OUR BUSINESS
The Utmost Group is a leading provider of modern, flexible solutions which assist our customers in securing their financial futures. The Group has over 1500 employees predominantly based in the UK, Ireland, the Isle of Man and Guernsey, with a small number of staff working in worldwide operations in locations across Europe, Singapore, Hong Kong, Switzerland and the Dubai International Finance Centre.
OUR POLICIES ON SLAVERY AND HUMAN TRAFFICKING:
We are committed to preventing modern slavery or human trafficking in our supply chains or in any part of our business. The Group is committed to conducting business responsibly and upholding the highest standards of governance throughout our operating businesses. The Group has in place a Group Corporate Governance Manual and Policy Suite framework, which alongside this statement contains relevant policies, such as our Corporate Social Responsibility Policy and Outsourcing Management Policy, which set out the necessary principles to manage and mitigate key risks and safeguard the business and all its stakeholders, including employees, suppliers, and customers.
The Group’s approach to human rights extends beyond our supply chain, to employees and contracted staff and we are committed to paying the national living wage in the UK and its equivalent in the other jurisdictions in which we operate. The system of internal controls implemented by our operating businesses includes:
OUR EMPLOYEES
We follow the principles of good corporate governance and Enterprise Risk Management and do not tolerate any malpractice, whether committed by senior managers, employees, suppliers, or contractors acting on our behalf.
The Group Code of Conduct (“Code”) applies to all directors, officers, and employees, requiring that they adhere to the Code. Our employees are encouraged to report any practices or actions where they believe these to be inappropriate or inconsistent with the Code or that may compromise the ethical standards or integrity of the organisation.
The Group Whistleblowing Policy sets out requirements for reporting inappropriate, unethical, or otherwise activities that are inconsistent with the Code. This policy enables an employee to report any improper conduct or unethical behaviour via line management, senior management, the relevant Chief Risk Officer, Company Secretary, Head of HR or Chair of the Audit Committee. This Policy and the associated Guidance Notes are communicated to all employees at least annually and are easily accessed.
Where employees feel that they cannot raise a concern with these individuals, they may make contact on a confidential basis with the Chairman of the local Audit Committee, after which their report will be investigated and considered by the Non-Executive Directors of the relevant subsidiary company. Employees may also raise their concerns with the Chairman of the Audit, Risk and Compliance Committee of Utmost Group plc or if they deem it necessary, employees may wish to contact the applicable external regulator. At all times during any investigation the whistleblower’s identity will be kept confidential. All employees are reminded annually of their right to raise concerns under the Whistleblowing Policy, and to consult with associated guidance.
OUR SUPPLIERS
It is important to us that our commitment to human rights is shared by our suppliers. The Utmost Group accepts a range of goods and services from suppliers located across the globe, although the majority of suppliers have their operations locally in the Isle of Man, Ireland or Guernsey or the United Kingdom. Goods and services utilised by the Utmost Group and its subsidiaries primarily consist of investment services, catering, cleaning, office furniture and stationery, electrical equipment, IT software, property maintenance and utilities.
As the Utmost Group businesses operate in the financial services sector, the risk of being exposed to modern slavery is considered lower than in other industries. However, we recognise that financial services firms cannot be complacent as to the risks that exist in their supply chains and a risk-based approach is taken to identify any high-risk suppliers and prioritise them for review.
Where we enter or renew a contract with a supplier, we will negotiate terms to include standard contractual obligations seeking to ensure that the supplier confirms they have adequate training and policies in place to comply with the Act and avoid slavery.
OUR ONGOING APPROACH AND NEXT STEPS
There is a commitment throughout the Group to ensure that we respect human rights and continue to act as a responsible business. To achieve this, there is a Group Corporate Social Responsibility Policy in place which ensures that all employees of the Utmost Group are provided with ongoing training to ensure that there is the appropriate level of awareness and consistency across the entire business to detect and ultimately prevent modern slavery from occurring anywhere in our supply chain.
This statement has been approved by the Board of Utmost Group plc and signed on its behalf by the Utmost Group CFO.
Ian Maidens
19 April 2024
Utmost Wealth Solutions is the business name used by a number of Utmost companies. Utmost Trustee Solutions is the business name used by Utmost International Trustee Solutions Limited and Utmost Trustee Solutions Limited. This term has been issued by Utmost International Isle of Man Limited, Utmost PanEurope dac and Utmost Trustee Solutions Limited.
The following Isle of Man registered companies are, where regulated, licensed by the Isle of Man Financial Services Authority. Regulated: Utmost International Isle of Man Limited (No 024916C), Utmost Administration Limited (No 109218C), Utmost International Trustee Solutions Limited (No 095926C) and Utmost Trustee Solutions Limited (No 106739C). Non-Isle of Man regulated: Utmost Services Limited (No 059248C). Each has its registered office at: King Edward Bay House, King Edward Road, Onchan, Isle of Man, IM99 1NU, British Isles.
Utmost PanEurope dac (No 311420) is regulated by the Central Bank of Ireland. Its registered office is Navan Business Park, Athlumney, Navan, Co. Meath C15 CCW8, Ireland.